Terms of Service
Terms of Service
Effective Date: May 8, 2026 Last Updated: May 8, 2026 Document Version: 2026-05-08
These Terms of Service ("Terms") govern your access to and use of the Introvy website, applications, APIs, and related services (the "Service") provided by Introvy Solutions Inc ("Introvy," "we," "us," or "our"). By creating an account, accepting an invite, uploading content, recording video or audio, opening a share link as the intended recipient, or otherwise using the Service, you agree to these Terms and to our Privacy Policy.
If you do not agree, do not use the Service.
1. The Service
Introvy is a B2B SaaS platform for recruiting teams and staffing firms. It automates candidate‑facing workflows — including video applications, practice interviews (audio/video), company research briefs, thank‑you videos, and interview prep — triggered manually from a recruiter dashboard or by a connected Applicant Tracking System (ATS). Introvy is not a job marketplace. Candidate access is free; subscribing organizations are billed for platform access only.
Introvy supports globally distributed staffing teams; recruiters using Introvy may operate from any country authorized by their organization.
2. Eligibility
You must be at least 18 years old to use Introvy and you affirmatively represent and warrant that you are 18 or older when you sign up, accept an invite, upload content, or otherwise access the Service. If you accept on behalf of an organization, you represent and warrant that you have authority to bind that organization. We may suspend or terminate access if we have a reasonable belief these conditions are not met.
3. Accounts and Roles
3.1 Customer accounts (recruiters / staffing firms)
Customers are responsible for: (i) the accuracy of account data; (ii) keeping login credentials confidential; (iii) all activity under their accounts; and (iv) the lawful basis for sending invitations, uploading candidate identifiers, or connecting an ATS. Customers must promptly remove offshore or terminated team members from the platform.
3.2 Candidate accounts and invitee access
Candidates may use the Service through a Customer's invitation or by creating their own account. Where a Customer initiates a workflow, the Customer is the data controller and Introvy is the data processor; see the Privacy Policy and the Data Processing Addendum.
3.3 Authentication
Introvy uses Supabase Auth. You agree not to share credentials, defeat MFA, or use automated agents that we have not authorized.
4. Required Acceptances and Consent
Before you may submit content, accept an invitation, or create an account, you must affirmatively agree to:
- these Terms;
- the Privacy Policy;
- the AI Processing Disclosure (see Section 8);
- the Video, Audio and Transcript Processing Notice (see Section 9); and
- the Cross‑Border Processing Acknowledgment (see Section 10), where applicable.
Acceptance is captured with checkboxes that are unchecked by default. The Service rejects uploads, recordings, and submissions if a current consent record is not present. Each acceptance is logged with the version of each document, the surface (signup, invite, upload, share‑link), the timestamp, the user ID (if known), the IP address, and the user agent. You may review your acceptances and withdraw consent in your account settings.
5. Customer Responsibilities
Customers must:
- Have a lawful basis to process candidate data and provide candidates with appropriate notice (under GDPR, this is typically Art. 13). For EU/UK candidates, Customers acknowledge that Introvy is engaged as processor under the SCCs and the DPA.
- Not use the Service to make automated employment decisions where prohibited by law, and comply with applicable AI‑in‑hiring laws (NYC LL 144, IL AI Video Interview Act, CO SB 24‑205, EEOC guidance and similar).
- Not use the Service to discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
- Limit access to authorized personnel, including offshore team members, and revoke access promptly when no longer needed.
- Not connect ATS integrations they are not authorized to use.
6. Candidate Responsibilities
Candidates may not:
- impersonate another person;
- upload content that infringes third‑party rights, contains malware, or violates law;
- include sensitive identifiers (government IDs, financial account numbers, special‑category data) in free‑text fields, transcripts, or videos;
- attempt to access another candidate's submission;
- script, scrape, or replay submission flows.
Candidates retain ownership of their content and grant Introvy the limited license described in Section 7.
7. User Content and License
You retain all ownership rights in the content you upload ("User Content"). You grant Introvy a non‑exclusive, worldwide, royalty‑free license to host, store, transcribe, transmit, display, and create AI‑derivative works (questions, transcripts, summaries, evaluations) solely to operate, secure, and deliver the Service to you and your authorized recipients. This license ends when you delete the User Content or close your account, except for: (a) anonymized, aggregate analytics; (b) backups in their normal aging cycle (max 35 days); and (c) records we are required by law to keep.
We do not use User Content to train Introvy's, OpenAI's, or any other provider's foundation models.
8. AI Processing Disclosure (Section 4 incorporates this)
The Service uses AI to generate questions, transcripts, summaries, evaluations, and coaching feedback. You acknowledge:
- AI output may contain inaccuracies and must not be relied upon as a final hiring, admissions, legal, medical, or financial decision.
- Recruiters reviewing AI output remain responsible for the decisions they make.
- AI inference may take place outside your country, typically in the United States.
- Introvy will not use your User Content to train foundation models.
9. Video, Audio and Transcript Processing Notice (Section 4 incorporates this)
You acknowledge that videos and audio you record will be uploaded to Introvy infrastructure (Supabase Storage and/or Cloudflare Stream), transcribed by a third‑party AI service (currently OpenAI), and made available to the recruiter or organization that invited you, and to anyone with whom you have chosen to share an explicit link. You are responsible for the content you record and for ensuring you have any required permissions from third parties depicted or audible in the recording.
10. Cross‑Border Processing Acknowledgment
The Service is designed to support globally distributed staffing operations. Personal data you provide may be transferred to, stored in, or accessed from countries other than your own, including the United States, India, the Philippines, Latin America, Eastern Europe, the EU, the UK, and others. Introvy implements SCCs, the UK IDTA, and supplementary measures as described in the Privacy Policy and DPA.
By accepting these Terms, you acknowledge and accept these international transfers as necessary to deliver the Service.
11. Recruiter Sharing and Public Share Links
Recruiters may generate share links to deliver Candidate submissions to their internal team or to a hiring company. Default expiration is 90 days for application/submittal links, 60 days for thank‑you videos, and shorter for practice artifacts; expirations are enforced server‑side. Recruiters may revoke any link at any time. Anyone who possesses a non‑expired, non‑revoked link can view the artifact, so links should be treated as confidential. Introvy is not responsible for misuse, redistribution, or onward sharing of links by their recipients.
Candidates may delete their content at any time from their dashboard, which immediately revokes outstanding links.
12. Acceptable Use
You may not, and may not allow any user under your account to:
- use the Service for unlawful, fraudulent, abusive, harassing, threatening, or discriminatory purposes;
- attempt to bypass authentication, authorization, rate limits, or content moderation;
- reverse engineer, decompile, scrape, or copy the Service except as expressly permitted;
- use the Service to develop a competing product or to benchmark for a competing product without our written consent;
- transmit malware or interfere with other users' use of the Service;
- circumvent our deletion or retention controls.
Violation may result in immediate suspension or termination.
13. ATS Integrations
Introvy integrates with third‑party ATS platforms (currently RecruitCRM and RecruiterFlow; others by partnership). ATS integrations may trigger workflows automatically based on stage changes you configure. Introvy is not responsible for the availability, security posture, or data practices of third‑party ATS platforms. Where reasonably practicable we will provide 30 days' notice before discontinuing a supported integration.
14. Subscriptions, Credits, Trials, and Refunds
Plans, prices, and credits are shown in‑product and at checkout. Plans renew on the cadence shown until cancelled. Unused monthly credits do not roll over. New customers may request a full refund within 30 days of first payment by contacting hello@introvy.ai, provided the Service was used in good faith. Failed payments may suspend access after a 7‑day grace period and terminate after 30 days. Chargebacks initiated without first contacting support are a material breach. We may modify prices on 30 days' notice; changes do not apply retroactively.
Introvy does not facilitate payments between candidates and employers.
15. Termination, Deletion, and Data Export
You may cancel your account at any time from account settings. We may suspend or terminate accounts for cause (Sections 12, 14, or breach of these Terms). On termination:
- access to the Service stops;
- you may export account data within 30 days by contacting support;
- artifacts are deleted on the schedule in the Privacy Policy;
- consent records, billing records, and other records required by law are retained under Section 9 of the Privacy Policy.
Sections 7 (license tail‑off), 14 (payment), 16 (IP), 18 (warranty disclaimer), 19 (limitation of liability), 20 (indemnification), 21 (governing law) survive termination.
16. Intellectual Property
Introvy and its licensors own all rights in the Service, software, AI prompts and orchestration logic, models, branding, and documentation. No rights are granted other than the limited right to use the Service in accordance with these Terms. Feedback you provide may be used by Introvy without obligation.
17. Privacy and Data Protection
The Privacy Policy and Data Processing Addendum form part of these Terms and describe how we process personal data, including international transfers and candidate rights. Customers must execute, or are deemed to execute by acceptance of these Terms, the DPA before processing EU/UK candidate data.
18. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties — express, implied, statutory, or otherwise — including merchantability, fitness for a particular purpose, non‑infringement, accuracy, and uninterrupted operation. AI output is informational only and does not guarantee a hiring outcome.
19. Limitation of Liability
To the maximum extent permitted by law:
- Introvy is not liable for indirect, incidental, special, punitive, or consequential damages, lost profits, lost revenue, or lost data;
- Introvy's total aggregate liability for any claim arising from or relating to these Terms or the Service is limited to the fees paid by you to Introvy in the 12 months preceding the event giving rise to the claim, or USD $100 if no fees were paid.
These limits are essential elements of the bargain.
20. Indemnification
You agree to defend, indemnify and hold harmless Introvy and its officers, directors, employees, and agents from any claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising out of or related to:
- your or your users' use of the Service in violation of these Terms or applicable law;
- your hiring decisions, communications with candidates, or conduct of recruiting workflows;
- candidate data you submit without a lawful basis or required notice;
- alleged infringement or misappropriation by your User Content; and
- your breach of Sections 5, 6, 7, 12, or 17.
21. Governing Law, Dispute Resolution, Class Waiver
These Terms are governed by the laws of the State of Illinois (USA), excluding conflict‑of‑laws rules. Disputes will be resolved by good‑faith negotiation for 30 days, then by binding arbitration in Illinois under JAMS rules. You waive participation in class actions. Nothing in this Section limits a party's right to seek injunctive relief in court for IP infringement, breach of confidentiality, or unauthorized access.
For users in the EU/UK, mandatory consumer protections apply where they would otherwise be displaced by this Section.
22. Compliance with Sanctions and Export Controls
You may not use the Service in violation of U.S., EU, or UK sanctions or export controls, or in countries subject to comprehensive U.S. embargoes, or as a party identified on a restricted‑party list.
23. Changes to These Terms
We may update these Terms with 30 days' notice for material changes, delivered by email or in‑product. Continued use after the notice period constitutes acceptance. Changes that materially expand our rights or your obligations require re‑acceptance.
24. Contact
Introvy Solutions Inc, New Lenox, IL, USA — hello@introvy.ai
By clicking "I agree", complet